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Contract Support
You need to be able
to rely on your IT system
24/7. We take a proactive
approach, managing and
maintaining your system and
often solving problems
before you even realise
there were any. Our contract
services centre around our
IT Management Service: this
enables us to provide you
with a flexible range of
support and maintenance
services under one umbrella.
Helpdesk
Access to our helpdesk via
telephone, email and the
web. We run a full remote
assistance and incident
ticketing system powered by
NTR Support. Using NTR
Remote we can look into your
problems remotely, leaving
you to carry on with your
work.
A Dedicated Account
Manager
It's frustrating when you
have to speak to a different
person each time you require
assistance: so we provide
you with a dedicated account
manager who will take the
time to understand your
business and
infrastructure.
Proactive
Maintenance
We take a pro-active
approach to monitoring and
maintaining your IT
infrastructure because we
dislike fire fighting as
much as anyone else. We can
also arrange scheduled
maintenance at times to suit
you, keeping your system
ticking over nicely.
Server and Back-Up
Management
We take total
responsibility for your
servers and back-up,
negating the need for
internal resource.
Alternatively, we can
partner with you to provide
2nd and 3rd line support.
Emergency Response
If you do have a critical
problem we will respond
quickly and efficiently and
assist by phone, remotely or
onsite as required.
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