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The Paddington Waterside
Partnership
Background
The Paddington Waterside
Partnership was established
in 1998 to regenerate the
area of Paddington, promote
business and attract a new
generation of residents to
this once overlooked area of
central London. Ten years on
and the face of Paddington
has changed beyond
recognition and now boasts
some of the most sought
after business spaces and
residential developments
with investment into the
area topping £2 billion.
The Challenge
Due to expansion, Paddington
Waterside Partnership
outgrew its previous offices
and when moving into new
space in July 2008, it
needed its whole IT and
telecom infrastructure
developed.
IT Specialists, and Voicenet
Solutions Centre of
Excellence, Inbay were
recommended to PWP by
existing customers - The
Victoria Partnership. They
were commissioned to supply,
install and configure new
PCs and an MS Small Business
Server, migrating all users
from a previously complex
system.
PWP’s past experience of
office telecommunications
however had not been a good
one. The previous telephone
system had come as a part of
the serviced office’s
services, which offered no
real choice and so PWP had
to make do with what was
offered. The phones they had
were extremely basic not
even offering voicemail.
The Solution
PWP had already part signed
a contract with BT but
decided to ask Inbay for
advice on a suitable
product.
Paddington had quickly
established a good working
relationship with Inbay and
trusted their
recommendations and
expertise within the IT
sector. Inbay demonstrated
the hosted VoIP solution and
Cisco handsets from Voicenet
Solutions in the PWP
offices. For it to work to
full capacity all that is
needed is an internet
connection and the customer
can gain full access to
their communications
network, on their specific
extension number.
PWP were immediately
convinced that this hosted
solution would with its
advance features would offer
far more benefits. They went
for the all-in-one hosted
solution, VN complete, which
included free UK calls. This
package comprised of Cisco
7911 and Cisco 7941
handsets, two Polycom
Soundstations, with a new
Power over Ethernet switch.
The Result
The effect of having a new
phone solution has
transformed communications
at the PWP office. The
Partnership is now using
features the previous system
simply didn’t offer which
proved, in hindsight,
inhibitive. Call
transferring, conference
calling, caller ID and
individual answer phones and
messaging were previously
unheard of, now they are
part of every business day.
Furthermore, hosted VoIP
offers remote working,
allowing a large proportion
of staff to seamlessly work
from home as if they were in
the office, on their usual
extension number. This aids
greater office flexibility
enabling the team to work
the way they want to more
easily.
“We trusted Inbay’s IT
expertise, so when they
suggested going for a VoIP
solution, we were more than
happy to give it a try”.
Kay Buxton, Chief
Executive, Paddington
Waterside Partnership |
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