We are pleased to announce our latest partnership with Live Virtual Help Desk (LVHD).
LVHD works as an extension of Inbay, offering integrated Service Desk Support globally from their offices in North America. Our two companies share a passion for providing Inbay’s clients with around the clock service desk support for a fixed monthly cost.
Due to the growing demand for service desk support, we chose to partner with LVHD who have the ability to help serve tens of thousands of clients. LVHD’s North American based helpdesk provides all customer-facing communication around the clock. Our full integration with LVHD’s service desk enables Inbay to deliver high-quality, remote monitoring, remediation and support in a flexible, affordable white-labelled service.
Matt Takhar, CEO of Inbay says “Choosing the right service desk partner was paramount. We wanted to ensure that our partner had the same values and vision, whilst being able to accommodate our continued growth. Our main focus is to ensure the success of our MSP client base and therefore choosing a partner that focuses on First Contact Resolution (FCR) was key.”
Inbay’s white labelled Service Desk acts as a direct extension of your company, handling all inbound help desk communications under your brand 24 hours a day 365 days a year. Inbay’s Service Desk delivers end-user technical help services direct to your customers, troubleshooting issues reported by them until the issue has been resolved or, if that is not achievable, escalating upward to our NOC team for resolution or onward to your internal support resources as applicable. We want to provide our clients with peace of mind, ensuring your service levels remain high and your customers happy.
Dan Sturgill, CEO of Live Virtual Help Desk says “we are delighted to be partnering with Inbay Ltd. At LVHD it’s all about people and we are 100% focused on servicing Inbay’s growing customer base.”
For more information on Inbay’s service desk support please click HERE