Outsourcing to a NOC Service Provider 101

You have taken a look at the pros and cons of outsourcing your NOC services. You now need to ensure you choose the right NOC service provider. In this check list we cover the following elements to help you make the right decision.

Why so many MSPs are choosing to outsource NOC in 2021

Outsourcing IT services is now one of the most debatable topics, even more so after the pandemic. Companies around the globe are using this business strategy to grow their business by reducing the operating costs & increasing the quality of services.

5 key reasons why MSP’s decide to outsource RMM management

We understand that the Remote Management and Monitoring (RMM) tool for Managed Service Providers (MSP’s) plays an important role in operations and service desk management. It connects to customer infrastructure and helps manage the customers IT estate, so why outsource such a critical tool?

10 Considerations before buying an Endpoint Detection and Response (EDR) security solution

Endpoint Detection and Response (EDR) solutions detect and remove malware on endpoints of your network. They can detect malicious activity and isolate threats before they spread. Endpoints broadly refer to devices connected to a local or wide area network such as modems, switches, laptops, routers, or printers.

Three top tips for choosing the right cybersecurity partner

Selling cybersecurity products is no longer a consideration. Every organisation, whether it be large or small, is open to an attack. Business size is not a factor for Cybersecurity attackers. So, whether you have a security offering or not, you as an MSP are going to be dealing with cybersecurity issues. At some point, your client will be the victim of an attack and you will be dealing with those issues at what could be a cost to you – unless you have a security offering in place or a cybersecurity clause that admits any cyberattacks in your contracts.

It’s all in the detail: You’ve now won the business, but how do you onboard your customer?

Onboarding new clients can be time-consuming, week-long endeavours. According to Channel Futures MSPs spend about 40 to 80 hours manually entering information from existing systems and databases to onboard each client, overseeing everything from Office 365 accounts to Cisco router configurations.

This drawn-out process can have a serious impact on your customer’s experience and let’s face it, unhappy customers are the last thing we need on top of this pandemic.

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Pros and cons of internal and external Security Operations Centre (SOC)

If you are reading this blog, you are not just seeking solace, but have realised that it is time to make a decision as to whether you should invest in an internal or external Security Operations Centre (SOC).

Breaches only happen to other people and other larger organisations! Right? No! Cyber attacks do not concern themselves with the size, scale, type, location or vulnerability of the host they seek to penetrate, they just seek a host and once exploited, wreak the damage they have evolved or been designed to cause.

Seven reasons why it makes sense to use Inbay for your projects

IT projects are complex and time-sensitive, often involving significant cost. It is vital that your MSP business has the right team in place to ensure your client’s projects are completed successfully and on-time.

Does your MSP business have the right staff to manage your client’s IT demands?

If you have managed to secure the right talent for your client’s IT needs then we would like to know your secret. CompTIA’s IT Industry Outlook 2020 states that MSPs are struggling to hire candidates with deeper expertise.

Partnering for NOC and Service Desk – it’s not all about reducing your costs

My previous blog looked at how partnering for low-value but high-importance tasks like NOC and Service Desk can help you to control the cost of service delivery through a pay-as-you-grow model that will ultimately benefit your bottom line.