Get the latest knowledge and opinions from our team of experts

You have taken a look at the pros and cons of outsourcing your NOC services. You now need to ensure you choose the right NOC service provider. In this check list we cover the following elements to help you make the right decision.

Outsourcing IT services is now one of the most debatable topics, even more so after the pandemic. Companies around the globe are using this business strategy to grow their business by reducing the operating costs & increasing the quality of services.

We understand that the Remote Management and Monitoring (RMM) tool for Managed Service Providers (MSP’s) plays an important role in operations and service desk management. It connects to customer infrastructure and helps manage the customers IT estate, so why outsource such a critical tool?

Endpoint Detection and Response (EDR) solutions detect and remove malware on endpoints of your network. They can detect malicious activity and isolate threats before they spread. Endpoints broadly refer to devices connected to a local or wide area network such as modems, switches, laptops, routers, or printers.

Selling cybersecurity products is no longer a consideration. Every organisation, whether it be large or small, is open to an attack. Business size is not a factor for Cybersecurity attackers. So, whether you have a security offering or not, you as an MSP are going to be dealing with cybersecurity issues. At some point, your client will be the victim of an attack and you will be dealing with those issues at what could be a cost to you – unless you have a security offering in place or a cybersecurity clause that admits any cyberattacks in your contracts.

If you are reading this blog, you are not just seeking solace, but have realised that it is time to make a decision as to whether you should invest in an internal or external Security Operations Centre (SOC).

Breaches only happen to other people and other larger organisations! Right? No! Cyber attacks do not concern themselves with the size, scale, type, location or vulnerability of the host they seek to penetrate, they just seek a host and once exploited, wreak the damage they have evolved or been designed to cause.

IT projects are complex and time-sensitive, often involving significant cost. It is vital that your MSP business has the right team in place to ensure your client’s projects are completed successfully and on-time.

If you have managed to secure the right talent for your client’s IT needs then we would like to know your secret. CompTIA’s IT Industry Outlook 2020 states that MSPs are struggling to hire candidates with deeper expertise.

My previous blog looked at how partnering for low-value but high-importance tasks like NOC and Service Desk can help you to control the cost of service delivery through a pay-as-you-grow model that will ultimately benefit your bottom line.