Staffing/training tops the list of challenges facing MSPs, many of whom are struggling to recruit the technical talent they need and retain the people they do bring on board. This is an issue that affects MSPs of all sizes and it can be a severe restrictor on growth.
Capacity planning is problematical for most organisations – and the MSP business model is no exception. However carefully you plan the expansion of your business, the unexpected addition of a new customer with a large number of users and/or complex requirements can totally disrupt your existing support operation. Conversely, the unanticipated loss of a major account can leave you overstaffed and scrambling to replace revenues. (more…)