Service Desk Engineer

Role Description
As a Trainee Service desk engineer, your role will be to provide first line technical support for all desktop and basic network support enquires to an international customer base. This includes diagnosing, fixing and maintaining end user devices which comprises of Microsoft, Apple and other mobile operating systems. Upon successful completion of your training period, you will be permanently absorbed in to the front line technical support team.

 

Support will be provided over the phone remotely to an English speaking client base hence exceptional communication skills is a MUST.

 

Qualifications & Experience

  • Bachelor’s Degree/ Diploma in IT or related field from a recognized university
  • Professional certifications in Microsoft! Apple desktop operating systems
  • 1-year experience in the relevant field will be an added advantage

Skills & Personal attributes

  • Excellent communication skills in both written and spoken English is MUST.
  • Excellent customer servicing skills.
  • Ability to work independently with minimum supervision in a team environment
  • Strong interpersonal skills in listening, problem solving, assertiveness, decision making & negotiation
  • Willingness to work in a 24X7 rotating roster.

Benefits:

  • An attractive remuneration package and other fringe benefits which includes a comprehensive medical Insurance, Transportation, Training facilities and Financial assistance for Microsoft/Apple exams.
  • To work with in a highly motivated and technically proficient service delivery team in an ISO and ITIL certified environment

How to apply:
Interested candidates can forward their resume along with contact details of two non-related referees with position applied in the subject line of the email to [email protected]

Come join our team of experts

Inbay is a leading UK based channel services provider. We provide 24/7 NOC and Service Desk to MSPs seeking to extend services to clients and build recurring revenue. We help MSPs to scale up, combining high service levels with profitability. We allow them to better deploy skilled resources, thus retaining valuable staff. Where 24/7 is needed but can’t be achieved in-house, we deliver.

 

Due to rapid growth, we are expanding our team and are in search for dynamic, result oriented individuals to join our team.

Contact us to find out more!