Calculate the true cost of staffing your in-house service desk

Start by entering salary and tax details

Total number of service desk engineers required

Normally 3 for business hours or 6 (minimum) for 24/7

Annual salary per engineer

$
$0
$100,000

Annual bonuses per engineer

Assumed 2% of annual salary, or adjust to reflect your numbers
$
$0
$5000

Annual insurance costs

Single coverage. Adjust to reflect your numbers
$
$0
$20,000

Annual employment taxes per engineer

Adjust to reflect your numbers
$
$0
$15000

Annual IT spend per employee

$
$0
$15,000

Annual overhead per engineer

Including apportioned rent, utilities, mileage etc.
$
$0
$2,000

Total base annual labour costs per engineer

$

Now work out your total availability and utilisation rates

Annual working days

Typically 260 working days
0

Sick days per engineer per year

0
15

Vacation days per engineer per year

0
30

Days off for training per year

0
30

Working hours per day

Typically 6.5 to 7 hours
0h
8h

Daily utilisation % per engineer

Typically 75 – 80% utilisation
%
0%
100%

Total annual productive hours per engineer

Then factor in the cost of hiring one engineer

Job ad cost

$
$0
$5000

Hourly rate

The rate for you or the supervisor/manager doing the hiring
$
$0
$500

Hours spent hiring

Including time spent writing job posts, posting job ads, conducting interviews, completing background checks etc.
0h
20h

Background checks

$
$0
$1000

Total cost to hire one engineer

$

Don’t forget training, management time and staff attrition costs

Annual training costs per engineer

Estimate your training costs
$
$0
$50,000

Average number of weeks required to train an engineer

At least 3 months training is typically required
0
20

Number of engineers hired each year

Assume 1 engineer is lost each year to turnover
0
10

Technology set-up cost for new engineer

$
$0
$10,000

Weekly supervisory hours per engineer

0
20

Annual supervisory cost

Calculated from the hourly rate you entered above
$

Total training, management and staff attrition costs

$

The true cost of staffing your service desk

Annual operating cost

$

Number of users supported today

If you don’t have this, typically assume 1.2 devices per user
0
100

Monthly cost per device

$

True annual cost per engineer

$

Burdened hourly rate per engineer

$

This calculator was developed by to help you calculate the true costs of staffing your in-house service desk.

Please be aware that the figures produced by the calculator are provided for illustrative purposes only. Click here to read terms of use.