Calculate the true cost of staffing your in-house service desk
Start by entering salary and tax details
Total number of service desk engineers requiredNormally 3 for business hours or 6 (minimum) for 24/7
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Annual salary per engineer |
$0
$100,000
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Annual bonuses per engineerAssumed 2% of annual salary, or adjust to reflect your numbers
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$0
$5000
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Annual insurance costsSingle coverage. Adjust to reflect your numbers
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$0
$20,000
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Annual employment taxes per engineerAdjust to reflect your numbers
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$0
$15000
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Annual IT spend per employee |
$0
$15,000
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Annual overhead per engineerIncluding apportioned rent, utilities, mileage etc.
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$0
$2,000
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Total base annual labour costs per engineer |
Now work out your total availability and utilisation rates
Annual working daysTypically 260 working days
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0
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Sick days per engineer per year |
0
15
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Vacation days per engineer per year |
0
30
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Days off for training per year |
0
30
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Working hours per dayTypically 6.5 to 7 hours
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0h
8h
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Daily utilisation % per engineerTypically 75 – 80% utilisation
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0%
100%
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Total annual productive hours per engineer |
Then factor in the cost of hiring one engineer
Job ad cost |
$0
$5000
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Hourly rateThe rate for you or the supervisor/manager doing the hiring
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$0
$500
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Hours spent hiringIncluding time spent writing job posts, posting job ads, conducting interviews, completing background checks etc.
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0h
20h
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Background checks |
$0
$1000
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Total cost to hire one engineer |
Don’t forget training, management time and staff attrition costs
Annual training costs per engineerEstimate your training costs
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$0
$50,000
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Average number of weeks required to train an engineerAt least 3 months training is typically required
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0
20
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Number of engineers hired each yearAssume 1 engineer is lost each year to turnover
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0
10
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Technology set-up cost for new engineer |
$0
$10,000
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Weekly supervisory hours per engineer |
0
20
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Annual supervisory costCalculated from the hourly rate you entered above
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Total training, management and staff attrition costs |
The true cost of staffing your service desk
Annual operating cost |
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Number of users supported todayIf you don’t have this, typically assume 1.2 devices per user
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0
100
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Monthly cost per device |
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True annual cost per engineer |
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Burdened hourly rate per engineer |
This calculator was developed by 
to help you calculate the true costs of staffing your in-house service desk.
Please be aware that the figures produced by the calculator are provided for illustrative purposes only. Click here to read terms of use.