OUR RESOURCE AND EXPERTISE FITTING INTO YOUR ORGANISATION

We are increasingly the NOC and Service Desk partner of choice for MSPs looking to extend the services they offer clients and build recurring revenue.

With a growing team of skilled support staff responsible for an established base of MSP partners and thousands of users and devices globally, we have the resources and experience necessary to take over the essential day-to-day tasks required to keep your service levels high and your customers happy.

You benefit from predictable costs and the ability to focus on delivering higher-value services to your customers.

The core services we offer are:

NOC is offered across any time zone, in-hours, out-of-hours or 24/7 and Service Desk is offered across any time zone on a 24/7 basis. Our flexible approach means that you can select any mix of these for different clients and purposes.

Project Services allows you to expand the services you offer customers by tapping into our range of specialist skills to plug expertise and resource gaps.

How we help our partners

Adaptive Solutions Inc., USA

Given the success of our experience, we will continue to expand our relationship with Inbay. As a trusted partner Inbay is helping us to deliver on our desire for outstanding customer service and competent, no-fuss solutions.
Adam Doblo - CIO

SunTel Services, USA

Any way I can expand my MSP services but not take on significant variable cost is good. Partnering where you can control quality and meet your business objectives successfully is very desirable and I’ve been able to accomplish that by partnering with Inbay.
Ray Szpiech - Vice-President of Enterprise Networking & Security

Shackleton IT, UK

Inbay is taking on more and more of the day to day grind freeing up our own engineers to do more profitable value-add work for clients.
Steve Ross - Managing Director

BTA, UK

Whenever I need Inbay, they’re always there.
Darron Millar - Technical Services Director

Taylor Made Computer Services, UK

Since working with Inbay to extend our NOC services, it’s been very reassuring to know that a team of experts is diligently watching over our systems 24x7; whilst ensuring we maintain the best possible SLAs that our clients have come to expect.
Ian Lockwood - Commercial Director

Winxnet, USA

“We found the Inbay team professional, diligent and flexible regarding our requirements.
Steve Martel - Senior Vice-President of Services

Onsite Technologies, UK

….we partner with Inbay to provide us with the additional skill set we need in the background. We have been able to target much larger businesses and more complex projects than if we had approached it alone.
Toby Sillett - Managing Director

Dynamic Strategies, USA

…It is the kind of relationship we foster with our own clients. Inbay’s people make us feel like we are hugely important. They always respond; there’s always feedback. We get a lot of attention and that’s great!
Mike Bucciero - Vice President of Operations,

OUR PEOPLE

Managed services is a relationship-driven business.

That is why we want to introduce you to our leadership team who, backed by our experienced and skilled technical staff, will ensure that you and your clients benefit from the high service levels you expect.

Kristian Wright
Co-founder and Managing Director

Kristian has over 30 years’ experience in IT, media and print technology. Founding Inbay with Mark in 2002, he has overseen growth from a six-strong team to today’s international, MSP-focussed business. Kristian served as Chair of CompTIA’s UK Channel Community (UKCC) Executive Council from 2016-18 and continues as Chair Emeritus.

Kristian Wright
Co-founder and Managing Director
Mark Duke
Co-founder and Director

Professional photography to IT is quite a leap but Mark achieved it, ultimately co-founding Inbay and now overseeing all IT service delivery with an international team of support engineers.

Mark Duke
Co-founder and Director
Chris Dessoy
Technical Account Manager

Chris’s remit? To ensure you have a successful Inbay deployment. He is responsible for building post-sales relationships and he also helps to onboard new partners. Chris has been with Inbay for ten years and has over 25 years’ experience in IT and technology.

Chris Dessoy
Technical Account Manager
Jey Jeyanathan
Head of Channel Services

With more than twelve years’ IT experience before joining Inbay in 2013 – the last five spent with N-able Technologies, Jey knows first-hand how managed services should be delivered and he brings this knowledge to his current role as Inbay’s Head of Channel Services.

Jey Jeyanathan
Head of Channel Services
Hannah Lloyd
Senior Channel Manager

Hannah plays a key role in looking after our MSP partners – and she does it superbly! She is also involved in the wider Channel community, being elected as a member of the CompTIA UK Channel Community (UKCC) Executive Council for 2018.

Hannah Lloyd
Senior Channel Manager
Christie Walsh
Senior Channel Manager

Christie is no stranger to managed services, having honed her account management skills during three years with Autotask. Our MSP partners find her a joy to work with, and she is a valued member of our team.

Christie Walsh
Senior Channel Manager
Brett Hathaway

Regional Sales Manager - North America

Based in our new South Carolina office, Brett’s skills and local knowledge are helping to increase revenue growth in the region. He comes well-qualified, having spent the last 17 years with Virtual Connect Technologies, Inc., latterly as SVP - Partner Success.

Brett Hathaway

Regional Sales Manager - North America
Chanaka Padmaperuma
Director Operations & Technical Services

A seasoned IT professional, Chanaka oversees the smooth delivery of services to our MSP partners from the global service delivery centre in Sri Lanka. Working closely with our team in London and MSP partners internationally, his can be a very long day!

Chanaka Padmaperuma
Director Operations & Technical Services