OUR RESOURCE AND EXPERTISE FITTING INTO YOUR ORGANISATION

We are increasingly the NOC and Service Desk partner of choice for MSPs looking to extend the services they offer clients and build recurring revenue.

With a growing team of skilled support staff responsible for an established base of MSP partners and thousands of users and devices globally, we have the resources and experience necessary to take over the essential day-to-day tasks required to keep your service levels high and your customers happy.

You benefit from predictable costs and the ability to focus on delivering higher-value services to your customers.

The core services we offer are:

NOC is offered across any time zone, in-hours, out-of-hours or 24/7 and Service Desk is offered across any time zone on a 24/7 basis. Our flexible approach means that you can select any mix of these for different clients and purposes.

Project Services allows you to expand the services you offer customers by tapping into our range of specialist skills to plug expertise and resource gaps.

How we help our partners

A CBTS company, USA

Any way I can expand my MSP services but not take on significant variable cost is good. Partnering where you can control quality and meet your business objectives successfully is very desirable and I’ve been able to accomplish that by partnering with Inbay.
Ray Szpiech - Vice-President of Enterprise Networking & Security

BTA, UK

Whenever I need Inbay, they’re always there.
Darron Millar - Technical Services Director
BTA

Taylor Made Computer Services, UK

Since working with Inbay to extend our NOC services, it’s been very reassuring to know that a team of experts is diligently watching over our systems 24x7; whilst ensuring we maintain the best possible SLAs that our clients have come to expect.
Ian Lockwood - Commercial Director
taylormade

Winxnet, USA

“We found the Inbay team professional, diligent and flexible regarding our requirements.
Steve Martel - Senior Vice-President of Services

Onsite Technologies, UK

….we partner with Inbay to provide us with the additional skill set we need in the background. We have been able to target much larger businesses and more complex projects than if we had approached it alone.
Toby Sillett - Managing Director
Toby Sillett

Dynamic Strategies, USA

…It is the kind of relationship we foster with our own clients. Inbay’s people make us feel like we are hugely important. They always respond; there’s always feedback. We get a lot of attention and that’s great!
Mike Bucciero - Vice President of Operations,

OUR PEOPLE

Managed services is a relationship-driven business.

That is why we want to introduce you to our leadership team who, backed by our experienced and skilled technical staff, will ensure that you and your clients benefit from the high service levels you expect.

Matt Takhar
Chief Executive Officer

Matt’s worked within IT for over 20 years. From being a technical systems engineer to helping run a large MSP and working in the channel. This experience provides Matt with a great rounded view of how Inbay can help our Partners.

Matt Takhar
Chief Executive Officer
Chanaka-padmaperuma
Chanaka Padmaperuma
Director Operations & Technical Services

A seasoned IT professional, Chanaka oversees the smooth delivery of services to our MSP partners from the global service delivery centre in Sri Lanka. Working closely with our team in London and MSP partners internationally, his can be a very long day!

Chanaka Padmaperuma
Director Operations & Technical Services
chris-dessoy
Chris Dessoy
Technical Account Manager

Chris’s remit? To ensure you have a successful Inbay deployment. He is responsible for building post-sales relationships and he also helps to onboard new partners. Chris has been with Inbay for ten years and has over 25 years’ experience in IT and technology.

Chris Dessoy
Technical Account Manager
Brett Hathaway

Regional Sales Manager - North America

Based in our new South Carolina office, Brett’s skills and local knowledge are helping to increase revenue growth in the region. He comes well-qualified, having spent the last 17 years with Virtual Connect Technologies, Inc., latterly as SVP - Partner Success.

Brett Hathaway

Regional Sales Manager - North America