Take the stress out of your Service Desk
Allow us to help you unlock true scalability
Are you faced with the following concerns?
Service Desk Support
Here at Inbay, we understand that your service desk is the heart of your organisation, interacting with your customers day-in-day out, and acting as the go-to point of call for help, which is why it is vital you have the right technical team in place.
Inbay’s fully managed Service Desk solutions deliver end-user technical support services directly to your customers, troubleshooting issues reported by them, delivering industry-leading services from start to finish, and ensuring all issues have been resolved. Our aim is to get your customers up and running as quickly as possible whilst taking pressure off your technical engineers, utilising the most efficient and thorough techniques.
Inbay SHORT GUIDE
A guide to Inbay's Services for mamaged service providers
Remove added stress from your life
Business innovation
As times continue to change and employee preferences shift to working from home, out-of-hours and weekend services have risen in popularity, with hybrid working models revolutionising the conventional 9-5 working pattern that we had become accustomed to. Our Service Desk solutions offer 24/7 support, meaning issues will be resolved whenever and wherever they occur.
Recruitment
Recruitment can be a difficult process, with the importance of company culture and getting the right people in place being vital to the success of any business. There have been many occasions where you may have believed that you hired the right person, but they turned out not to have the skills you thought they did. Inbays Service Desk services will ensure that your clients are in contact with industry professionals who hold the relevant qualifications and skills needed to support them with their problems.
Reduced costs
All businesses work towards making as much money as possible whilst simultaneously providing a good service to their customers with money-saving solutions helping you reach your goals. The internal cost of running an in-house, 24/7 service desk can be astronomically high, as well as the process of building the team you are maintaining. Outsourcing your service desk with Inbay will reduce these costs massively, allowing you to invest in other areas of your business that need it.
Integrated solutions
MSP’s across the world are let down by simple call-answering services that provide no solutions to their issues when what they need and want is to be speaking with a qualified engineer. We offer an integrated PSA system that enables MSP’s to share tickets directly with Inbay, utilising a pod-based solution, meaning customers will deal with the same group of engineers, allowing them to get used to and learn about the customers, removing the risk of your employees becoming overwhelmed with increasing backlogs of tickets.
Our service desk features at a glance
- Call escalation & password resets
- Software updates & installations
- User account creation
- Third-party vendor management
- Remote remediation
How it works
Issue Logged
All issues are logged by clients, outlining the issues, and giving us a better idea and knowledge of the situation at hand.
Ticket Monitoring
Our integrated PSA system allows MSP’s to send tickets directly to Inbay, with our pod-based process allowing the same engineers to deal with the same companies, avoiding confusion.
Resolution
Our team of professionals utilise their expert knowledge and experience to implement quick and regulated fixes.
Benefits of outsourcing your service desk
Efficiency prioritised
The systems and processes that have been selectively implemented by Inbay all ensure your Service Desk offerings remain as efficient as possible, providing quick and effective solutions to get your customers back up and running.
Free up resources
Introducing Inbay’s Service Desk services will free up valuable time to focus on higher-priority tasks while ensuring alerts aren’t missed when they can’t be monitored and when they occur out-of-hours, relieving stress from your employees.
Specialist resource on-hand
Your clients will have 24/7 access to specialist resources and knowledge, delivering fast and secure solutions, helping to build your reputation as a secure and reliable organisation.
Why choose Inbay for your Service Desk
24/7 End-User Support
Our Service Desk operates 24/7/365. You can use our 24/7 service to cover any combination of hours across your client base.
Focus on what matter
Our Service Desk will free up your own MSP resources, enabling you to win more business, deliver higher value-add work and develop client relationships.
Peace of mind
Gain complete peace of mind knowing that a highly trained team are on hand when your clients need it most, ensuring your service levels remain high and your customers happy.
Ready to take the stress out of your Service Desk?
Other resources
DEDICATED TECH
DEDICATED NOC, SERVICE DESK AND PROJECT STAFF AT A FRACTION OF THE COSTS
PROJECT SERVICES
SEVEN REASONS WHY IT MAKES SENSE TO USE INBAY FOR YOUR PROJECTS
N-ABLE N-CENTRAL AUDIT & REMEDIATION
GETTING THE MOST OUT OF YOUR N-ABLE N-CENTRAL INVESTMENTS