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Network Operations Centre (NOC)
As an MSP you know that even a minor disruption to your IT network can have a huge impact. NOCs continuously monitor and maintain you and your client’s IT infrastructure, which ensures stability, security and functionality. A capable and well-equipped NOC is absolutely essential for a successful MSP business.
Inbay’s fully managed NOC service takes the service delivery pressure off your technical engineers.
Are you faced with the following challenges?
Are your technical support tickets stacking up?
Are your best engineers working at night?
Are you running low on resources?
Do you struggle with 24/7 monitoring?
WHY CHOOSE INBAY
Inbay’s white labelled NOC solution works as an extension of your business, taking care of your client’s servers and devices 24 hours a day, 7 days a week, 365 days a year.
24/7/365 days of technical support
Software or hardware issues can happen at any time. You can rest assured that you and your client’s IT infrastructure is taken care of 24/7/365 days a year with our highly skilled 3rd line engineers, ensuring your service levels remain high and your customers happy.
Network, servers and device monitoring
Your clients expect you to provide network monitoring as part of their IT support contract. But, why waste your teams time that they could be focusing on new projects. Inbay manage thousands of NOC devices and handle everything from the mundane patching to the most complex issues.
Cost effective and scalable services
Building an in-house NOC team can be a considerable investment, Inbay’s NOC service allows you to gain access to our highly trained team of experts for a fixed monthly cost. Grow effortlessly as you extend your capabilities and service offering, without the cost of staff training and hiring.
EXTEND YOUR CAPABILITIES
MONITORING, TRIAGE AND NOTIFICATION
RMM MONITORING AND MANAGEMENT
INCIDENT AND PROBLEM MANAGEMENT
PATCH MANAGEMENT
THIRD-PARTY VENDOR COORDINATION
SERVICE REQUEST RESOLUTION
MANAGED ANTI-VIRUS
WHITE NOISE FILTERING
PREVENTION MAINTENANCE
HOW IT WORKS
Customer facing IT support
IT Help Desk Support, troubleshooting issues over the phone.
Behind the scenes remote monitoring
3rd line technical experts managing remote monitoring and remediation of alerts.
Wouldn’t it be great if your engineers could cut through the noise and tackle the IT issues that really matter?
BLOG: Why MSPs are choosing to outsource NOC
Outsourcing IT services is now one of the most debatable topics, even more so after the pandemic. Companies around the globe are using this business strategy to grow their business by reducing the operating costs & increasing the quality of services.
In this blog we cover the advantages and disadvantages of outsourcing your NOC services. – You’ll see that the benefits of engaging with a managed NOC service provider far outweigh the pitfalls.
CHECKLIST: Outsourcing to a NOC Service provider 101
As an MSP you know that even a minor disruption to your IT network can have a huge impact. NOCs continuously monitor and maintain you and your client’s IT infrastructure, which ensures stability, security and functionality. A capable and well-equipped NOC is absolutely essential for a successful MSP business.
In an effort to help MSPs around the globe, Inbay have put together a NOC checklist that provides you with the necessary tools needed when choosing to outsource to a NOC service provider.
NOC CALCULATOR: Compare your true in-house NOC staffing cost with Inbay’s NOC charges
In almost all cases, partnering for NOC offers a much more cost-effective option – as well as bringing additional benefits over and above ‘dollars and cents’ savings.
While your NOC partner will have had to make a significant up-front investment in facilities, people and systems, these costs can be amortised over a large MSP customer base, so the rates offered to you reflect your partner’s economies of scale. Use our new NOC calculator to work out your own in-house NOC staffing costs – and see how they compare with Inbay’s NOC charges.
BROCHURE: Discover why so many MSPs are outsourcing to Inbay
As an MSP you know that even a minor disruption to your IT network can have a huge impact. NOCs continuously monitor and maintain you and your client’s IT infrastructure, which ensures stability, security and functionality.
Discover why so many MSPs outsource such an important and essential operational function to Inbay.
Download our NOC Brochure and discover how Inbay can help your MSP business
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