Build your own dedicated team
Without the challenges of finding, hiring and training
Are you faced with the following concerns?
Dedicated Tech
As an MSP, having the right team of employees in your organisation is one of the most important contributing factors to ensuring success, highlighted further in detailed fields such as monitoring and maintaining IT infrastructure. It can be difficult to ensure you have the right system in place to ensure your technical engineers are skilled, efficient and meet client expectations.
Inbay’s Dedicated Tech solution allows you to choose the right people at the right time, selected to your exact specifications.
Dedicated Tech
DEDICATED NOC, SERVICE DESK AND PROJECT STAFF AT A FRACTION OF THE IN-HOUSE COSTS
How can Inbay help you?
We are able to take the stress of recruitment away from you, with our outsourced IT support services, having built strong teams to increase profitability and business growth for organisations across the UK.
We take on the recruitment burdens
Offload the recruitment challenges to us, and we will manage all HR responsibilities, including a secure state of the art working environment, holidays, sickness, and training.
Focus on growth and increasing revenue
Gain access to our talent pool of highly skilled technical engineers, allowing you to expand your service offerings and accelerate your business growth effortlessly.
Fully tailored IT engineers for your needs
Whether you need a few NOC engineers to cope with overflow or extra resources to provide out-of-hours & 24/7 support. We can provide specific expertise when needed.
How it works
Our outsourced IT support process
Selection
Level Review
Recruitment
Approval
Start Date
Recently employed dedicated technical engineers
Level 1
System Support Engineer
More
- Bachelor’s Degree/ Diploma in IT
- Professional certifications in Microsoft/Apple
- Minimum of 1 year work experience in MSP environment
- Advanced troubleshooting skills in Microsoft/Apple
- Advanced troubleshooting skills in AV, Microsoft Office package, LAN, ADSL connections etc.
- Basic skills in Windows server & Cloud technologies
- Experience working with Datto RMM, SolarWinds N-central, ConnectWise etc.)
- Experience working with PSA systems (Autotask, ConnectWise Manage etc.)
- Desirable knowledge in ITIL best practices.
Level 2
System Support Engineer
More
- Bachelor’s Degree/ Diploma in IT
- Minimum of 2 years work experience in an MSP environment
- Professional certifications in Microsoft/Apple/Linux server systems.
- Advanced troubleshooting skills in Windows Server 2008 R2, 2012 R2, 2019 R2.
- Advanced troubleshooting skills in MS Exchange 2013 and 2016 environments.
- Advanced knowledge in AV systems, backups, spam, NAS, H/W and S/W firewall systems.
- Advanced skills in Cloud technologies. (Azure, AWS)
Advanced skills in virtualization. (VMWare, Hyper-V etc.) - Advanced skills in database server management.
- Experience in troubleshooting networking appliances.
- Very good understanding on LAN/WAN/TCP/IP, DNS, DHCP, IIS Active Directory, SNMP etc.
- Experience working with Datto RMM, SolarWinds N-central, ConnectWise etc.
- Very good understanding on ITIL best practices.
- Advanced skills in virtualization. (VMWare, Hyper-V etc.)
Level 3
Infrastructure Management Engineer
More
- Bachelor’s Degree/ Diploma in IT Minimum of 4 years’ relevant work experience in an MSP environment.
- Professional certifications in Microsoft/Apple/Linux server systems.
- Professional certifications in Networking (CISCO, Juniper, Palo Alto, HP etc.)
- Expert troubleshooting skills in Windows Server 2008 R2, 2012 R2, 2019 R2.
- Expert troubleshooting skills in Networking appliances. (Switches, Routers, Firewalls)
- Expert troubleshooting skills in MS Exchange 2013 and 2016 environments.
- Expert level knowledge in AV systems, backups, spam, NAS, H/W and S/W firewall systems.
- Advanced skills in database server management.
- Experience in troubleshooting networking appliances.
- Expert level knowledge in Cloud technologies. (Azure, AWS)
- Expert level knowledge in virtualization. (VMWare, Hyper-V etc.)
- Advanced knowledge in Lync, SQL, Citrix and SAM exposure.
- Very good understanding on LAN/WAN/TCP/IP, DNS, DHCP, IIS Active Directory, SNMP etc.
- Experience working with Datto RMM, SolarWinds N-central, ConnectWise etc.
- V Experience working with PSA systems. (Autotask, ConnectWise Manage etc.)
- Very good understanding on ITIL best practices.
Hear what our customers have to say
Chris Morrell
Operations Director, PRO Drive IT
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