Our MSPs understand that the predictable monthly cost that comes with partnering for NOC and Service Desk will enable them to scale cost effectively. They want to avoid mapping skilled technicians to customers for basic managed services so they can be deployed on more valuable, revenue-generating opportunities such as security and data analytics.
Kristian Wright - Co-founder and Managing Director

Our relationship with MSPs often begins with their need to deliver out-of-hours or 24/7 services. We have three different teams of engineers and customer service agents working shifts to provide 24/7/365 support, each with their own team leader and manager if escalation is needed. We work while they sleep – so they’re not playing catch-up in the morning.
Chanaka Padmaperuma - Director Operations & Technical Services, Inbay

“When we provide services to MSPs we become an extension of their team. It truly is a partnership, with communication and access at all levels. Each partner is hugely important to us and we strive to foster that relationship by being responsive, providing feedback and by going the extra mile whenever possible.
Hannah Lloyd - Senior Channel Manager, Inbay


The managed services market is buoyant. All the MSPs I talk to say they want to grow and we can help by offering a pay-as-you-grow model, with access to specialist resources on-demand, and by enabling them to benefit from our infrastructure and economies of scale. It’s in our interests. After all, if they don’t grow, we don’t grow!
Mark Duke, - Co-founder and Director, Inbay

THIS IS WHAT WE DO

NOC

Let us take on the daily monitoring and maintenance grind. Sign up for our NOC services and your customers will benefit from quality, 24/7 support for their networks, freeing up your own resources for other, higher value projects.

 

  • Dedicated support team of level 2 and level 3 engineers
  • NOC services include:
    • Monitoring and remediation
    • Preventive maintenance
    • Root cause analysis (RCA)
    • Monitoring and triage only

Service Desk

Add real value to your existing support services reducing overheads yet ensuring your brand is in safe hands, by engaging our experienced, certified engineers to supplement your in-house resources.

 

  • 24/7/365
  • Service desk staffed by native English speaking engineers based in North America
  • Cover for Windows PCs, Apple Macs, laptops, mobile devices, printers and other peripherals
  • Support includes diagnosis, troubleshooting and call escalation

Project Services

Expand the services you offer clients by tapping into our range of specialist skills to plug expertise and resource gaps. Complete more projects with less disruption for you and your clients – and redeploy your technicians on to higher value activities.

 

  • Affordable alternative to full-time hiring
  • Access to our extensive skills base and project experience
  • Our engineers will take on the whole project for you – or work alongside your team
  • Help to clear project backlog

Inbay partners with MSPs across many different regions

And with multiple vendors within the MSP space