Our MSPs understand that the predictable monthly cost that comes with partnering for NOC and Service Desk will enable them to scale cost effectively. They want to avoid mapping skilled technicians to customers for basic managed services so they can be deployed on more valuable, revenue-generating opportunities such as security and data analytics.
Co-founder and Managing Director
Our relationship with MSPs often begins with their need to deliver out-of-hours or 24/7 services. We have three different teams of engineers and customer service agents working shifts to provide 24/7/365 support, each with their own team leader and manager if escalation is needed. We work while they sleep – so they’re not playing catch-up in the morning.
Director Operations & Technical Services, Inbay
“When we provide services to MSPs we become an extension of their team. It truly is a partnership, with communication and access at all levels. Each partner is hugely important to us and we strive to foster that relationship by being responsive, providing feedback and by going the extra mile whenever possible.
Senior Channel Manager, Inbay
The managed services market is buoyant. All the MSPs I talk to say they want to grow and we can help by offering a pay-as-you-grow model, with access to specialist resources on-demand, and by enabling them to benefit from our infrastructure and economies of scale. It’s in our interests. After all, if they don’t grow, we don’t grow!
Co-founder and Director, Inbay