Our relationship with MSPs often begins with their need to deliver out-of-hours or 24/7 services. We have three different teams of engineers and customer service agents working shifts to provide 24/7/365 support, each with their own team leader and manager if escalation is needed. We work while they sleep – so they’re not playing catch-up in the morning.
Chanaka Padmaperuma - Director Operations & Technical Services, Inbay

THIS IS WHAT WE DO

Service Desk

Add real value to your existing support services, reducing overheads yet ensuring your brand is in safe hands, by engaging our North America-based support team of experienced, certified engineers to supplement your in-house resources, 24/7/365.

 

Support includes diagnosis, troubleshooting and call escalation.

 

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NOC

Offload the daily monitoring and maintenance grind with our flexible NOC services. Delivered by an experienced team of highly skilled level two and level three engineers, your customers will benefit from quality, 24/7 support for their networks.

 

And your own resources will be freed up for higher value projects.

 

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Project Services

Expand the services you offer clients by tapping into our range of specialist skills to plug expertise and resource gaps. Complete more projects with less disruption for you and your clients.

 

Our engineers will take on the whole project for you – or work alongside your team. We can also help to clear project backlog.

 

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Remote Staff Augmentation

Achieve significant savings on the cost of hiring additional engineers to staff your NOC and Service Desk by augmenting your team with dedicated remote resources from Inbay, sourced and selected to your exact specification.

 

We take on the recruitment burden so you can spend less time hiring and more time growing your business.

 

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