In what has been described as the largest ever ransomware attack in the world, 200,000 computers across 150 countries have been infected in the WannaCry cyber-attack that began on 12th May.
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Delivering compelling content can enhance your brand, introduce you to prospective customers - and help with objection handling in the early stages of the sales process.
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Trying to be all things to all customers? You could be putting in a lot of effort for very little reward. Taking a more targeted approach can help you to differentiate your services, clarify your marketing messages, be perceived as a trusted specialist and ultimately win more profitable business.
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Sales and marketing essentials to drive managed services growth. The recurring revenue model on which managed services business is based depends on the constant addition of customers to drive margin and sales.
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Are your technicians constantly being diverted to deal with incorrectly configured SolarWinds N-central® alerts and thresholds?
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When selecting an IT services partner, you would usually go through some form of evaluation process to identify the one that is most closely aligned to your own business ambitions, and to ensure that you are both heading off down a mutually profitable route.
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The customer relationship is particularly important in managed services - after all, so much of what you do as an MSP goes unseen by your customers, especially given the automation that enables you to configure, monitor, manage and fix their networks remotely. So as a minimum, you should be constantly…
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Just because you’re acting as virtual CIO doesn’t mean your fees should be virtual too!
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The hidden costs of customer support Customer retention is a big concern for MSPs. It relies on you being able to deliver the services your customers have contracted for efficiently and in accordance with your Service Level Agreement (SLA). It also frequently means going the extra mile to keep them…
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Based on this and other expert opinion, documentation specialist IT Glue has calculated that “a 10 person MSP could waste $200,000 every year in lost productivity.” This is largely as a result of the challenges they experience in accessing, storing and managing information.
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