10th May will see me back in Sydney for the Business Technology and Services Conference (BTAS 2016). We work with a number of MSPs in Australia and I attend industry events there regularly. So when I noticed that the CompTIA’s ‘State of the Channel – Australia’ report was available to…
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With significant levels of expertise, knowledge of the systems you are supporting and the monitoring and automation tools you are using – plus a first-hand relationship with your customers – it would not normally make sense to replace your team.
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I have had many conversations with MSPs who are keen to work with a partner for NOC and Service Desk delivery and who genuinely appreciate the benefits that this can bring. Having reached the logical conclusion that this is the right way forward however, some then get cold feet and…
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For many MSPs, the ability to provide cover over the holiday period is still a major headache. While many of your staff would prefer to be wrestling with the turkey or watching the Christmas blockbuster, your customers expect any problems that crop up to be resolved quickly, knowledgably and professionally.…
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Kristian Wright, Managing Director of Inbay, a provider of high-quality white label NOC and technical service desk support to managed service providers (MSPs), has been elected as Chair of CompTIA’s UK Channel Community (UKCC) Executive Council. This prestigious appointment strengthens Kristian’s ties with CompTIA, the world's largest IT trade association…
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Let 2016 be the year you make the time for face-to-face time with customers.
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Are your skilled resources focusing on delivering an exceptional experience to your customers - not just a service?
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Does lack of relevant resource mean you are missing out on the new high-value opportunities?
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The impact on your margins
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